Complaint Calls as a Proxy for Perceived Quality: The Turkish Dishwasher Demand Estimation

March 23, 2016

Abstract The paper estimates dishwasher demand and supply in Turkey. The constructed Stackelberg type oligopolistic competition, with its strong testable implications is demonstrated to be consistent with a stable market composed of a leader firm and followers. The paper has an important contribution to demand estimation literature as well. The complaint calls rate for a product is offered and shown to be a valid proxy to help the problem of…